Customer Care Representative walk-in interview

This is your opportunity to be part of a global organization. You will be responsible for providing excellent customer service to all walk in customers and ensuring a smooth process flow towards delivery of goods.

Be part of an customer focused team and get the opportunity to leave your mark

As a Customer Care Representative, your primary focus is to assure that our clients receive the delivery of the products he/she requires, in a ‘reasonable’ time, but one which meets his needs without unnecessary delay. Here’s some of the other things you can look forward to:

• Follow up on Delivery Notes Invoicing on a daily basis and ensure all invoices are done in a timely manner.
• Completing paperwork, sorting and filing invoices and handling complaints.
• To ensure that as often the first point of customer contact, you answer the telephone and deals with direct sales in the most friendly ‘can do’ way.
• You’ll be responsible for providing excellent service at all times and in a timely way.
• Assure that your work is finished before you leave your desk each day, with all LPO’s posted and Invoices sent periodically.
• Be a part of the Customer Care team in processing Internal and External orders, follow up of Partial Orders.
• You will liase directly with our own Sales staff on a daily basis to assure that either they, or yourself, communicate any problems directly to the client to avoid any delivery shocks on the expected date of delivery.
• You will similarly liase with our Internal Supply chain area to facilitate timely deliveries at all times.
• Update CRM and AX when required with the relevant detail.
• Confirm with customers by email,telephone or in person to provide information about products and services, take orders and process them in a timely manner.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Sending out invoices based on priority.
• Processing abroad Sales and ensure the work cycle is complete.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.

You will report to the Team Leader – Customer Care.

The role will be based in Sharjah (UAE).

We’re looking for an energetic individual, with the ability to learn and a positive attitude.

Our ideal candidate will come from an international experience with cross cultural , cross functional environment.

You should also have the following qualifications:

• Master’s/ Bachelor’s degree in Chemistry
• Essential Product Knowledge, pricing.
• Good spoken written communication skills
• Good ‘people skills’ for building relationships with colleagues at all levels
• The ability to plan and prioritise your own work.
• The ability to motivate people
• Calmness under pressure
• Decision-making ability
• Accuracy with record keeping
• IT skills

Application and further information

To apply for this position, please submit your application letter with a CV in English via the link no later than the 12-Jul-2021.

Please note that the interviews will take place 1-2 weeks after the application deadline and you may want to pencil this time in your diary to avoid any holiday clashes.