Hiring Company: Landmark Hotels & Suites
The Front Desk Clerk will serve as ambassador to the hotel handling all check-in and checkouts, answering incoming calls while upholding Guest Service Standards.
As Front desk Receptionist, you will be responsible for:
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of:All hotel features/ services, hours of operation; All room rates, special packages and promotions; Daily house count and expected arrivals/departures; Scheduled daily group activities.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
- Direct Bell Person to escort guest and transport their luggage to the room.
- Handle overbooked or walked in guests.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
- To be able to perform any additional scope of duties if requested by the Management.
- To attend the mandatory External and Internal training and follow the company training policy.
Job Types: Full-time, Permanent
Salary: AED 2,000.00 – AED 2,500.00 per month
Application Deadline: 29/10/2022
Date: 27 & 28 OCT’2022
Time: 10:00am to 3:00
Walk-In Interview at Landmark Grand Hotel, Opp Al-Ghurair Centre, Al-Rigga, Deira, Dubai.
Note: Only Female Candidates can apply with a resume and Passport size photograph.
