Hotel Front Desk Receptionist/Customer service Agent Walk-in interview

Hiring Company: Landmark Hotels & Suites

The Front Desk Clerk will serve as ambassador to the hotel handling all check-in and checkouts, answering incoming calls while upholding Guest Service Standards.

As Front desk Receptionist, you will be responsible for:

  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of:All hotel features/ services, hours of operation; All room rates, special packages and promotions; Daily house count and expected arrivals/departures; Scheduled daily group activities.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
    • To be able to perform any additional scope of duties if requested by the Management.
    • To attend the mandatory External and Internal training and follow the company training policy.

Job Types: Full-time, Permanent

Salary: AED 2,000.00 – AED 2,500.00 per month

Application Deadline: 29/10/2021

Date: 27 & 28 OCT’2021

Time: 10:00am to 3:00

Walk-In Interview at Landmark Grand Hotel, Opp Al-Ghurair Centre, Al-Rigga, Deira, Dubai.

Note: Only Female Candidates can apply with a resume and Passport size photograph.

 

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