Front Desk Officer / Receptionist walk-in interview

  • Full Time
  • Dubai UAE

Candidates who meet the below Job description are welcome for the Interview:

welcome and direct all visitors, customers and students, with a friendly smile, as soon as they arrive at the school. Greet customers, students and parents of students by their first name and offer assistance.

Establish, develop and maintain positive business and customer relationships. Go above and beyond the customers’ expectations and extending help.

Greet and welcome all colleagues as soon as they arrive at the school. Establish, develop and maintain positive working relationships.

Create and maintain a family-friendly environment. Make the customer feel at home.

Manage all customer problems or complaints to the best of your ability. Show understanding and expedite the resolution of all customer problems and complaints to maximise satisfaction. If out with your control, escalate to the direct supervisor/line manager.

Welcome walk-ins and answer questions about services and products. Determine customer needs and respond to all enquiries in a courteous manner and schedule assessments for customers.

Answer all calls whilst maintaining a polite, consistent phone manner using proper telephone etiquette. Screen and forward all incoming calls as required. Take messages and ensure all messages are passed to the appropriate employee on a timely basis.

Ensure that all received messages, emails and missed calls (from landline, mobile and email) are replied to as soon as possible. Update the Calls/Messages Log.

Understand and promote company services and products. Inform clients about new services and discounts.

Manage school inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, co-ordinating with Head Office for supply replenishment and scheduling equipment service and repairs, as required.

Ensure the safe-keeping of all instruments, books, displays etc.

Ensure there are sufficient refreshments for the day (tea, coffee, plastic and foam cups etc.).

Ensure the water dispenser and coffee machine are filled with a sufficient water level.

Maintain a safe and clean Front Desk area by complying with all company policies, procedures, rules and regulations.

Ensure student attendance is monitored.

Make adjustments or cancellations to students’ schedules, as required and as per cancellation policy.

Ensure compliance with the assessment policy and procedure. Ensure all assessment documentation is completed and accurate.

Manage all follow-ups. Ensure all follow-ups are documented and resolved in a timely manner.

Represent Melodica, to all external parties, in a positive way. Ensure confidentiality of all sensitive information (personal information as well as company information).

Adhere to and ensure compliance with all company policies, procedures and local labour law including the Front Desk Guidelines.

Ensure all task deadlines, set by Management, are met and all requested documents or work are submitted on time.

Experience

  • Minimum two (3) years’ experience in a Receptionist role.
  • Must have previous sales experience.

Job Requirements

  • Excellent selling, communication (fluent spoken and written English) and negotiation skills.
  • Highly motivated and sales target driven with a proven track record in sales.
  • Intermediate I.T. skills including MS Excel, MS Word, MS Outlook and MS PowerPoint.
  • Music industry exposure would be an advantage

Walk-In Interview: – Thursday 21st November 2019 between 09:30 AM- 01:30 PM

Interview Location: Office 1506, Mazaya Business Avenue Building AA1, JLT

Position is only for:

  • Open to Female candidates
  • Available to join immediately
  • Good communication
  • Confident & Smart appearance

Job Types: Full-time, Permanent

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