Work Locations: Hilton Garden Inn Ras Al Khaimah Ben Dhar Street Ras Al Khaimah TBD
Hilton Garden Inn RAK are Hiring for Waiter/Waitress & Guest service Agents in Food & Beverage department, to be a passionate host and highly collaborative member of the guest service team, maximizing customer spend whilst delivering exceptional customer experiences, mainly in F&B but also in other areas of the hotel.
What will I be doing.
- Execute duties as assigned by the F&B Service Leadership Team or General Manager
- Be a reliable member of the F&B Service Team and a collaborative colleague whose passion for hosting can be observed every day.
- Organise the ‘work area’ to be able to deliver the pre-service and service tasks effectively & efficiently, to the required standard, and in line with our quality and service standards
- Constantly maintain work station cleanliness and tidiness
- Actively ask for feedback and look for areas of improvement while taking orders and delivering food to guests
- Understand the specifications of the dishes we sell, their price, and the processes designed to present them to our customer
- Actively upsell our products and provide advice to guests on food recommendations and beverage pairing
- Be aware of planned team meetings and learning sessions and attend as required
- Communicate clearly and constructively between F&B service colleagues and culinary team to help deliver great guest experiences in our F&B outlets
- Participate positively in pre and post service briefs and apply learning to future service
- Provide constructive suggestions to the management team on product, menu or processes
- Be a role model for others in regards to passionate, friendly guest service in line with HGI brand values and behaviours.
What are we looking for.
A Guest Service Agent in Food & Beverage department, to be a passionate host and highly collaborative member of the guest service team, maximizing customer spend whilst delivering exceptional customer experiences, mainly in F&B but also in other areas of the hotel.
- Execute duties as assigned by the F&B Service Leadership Team or General Manager
- Be a reliable member of the F&B Service Team and a collaborative colleague whose passion for hosting can be observed every day.
- Organise the ‘work area’ to be able to deliver the pre-service and service tasks effectively & efficiently, to the required standard, and in line with our quality and service standards
- Constantly maintain work station cleanliness and tidiness
- Actively ask for feedback and look for areas of improvement while taking orders and delivering food to guests
- Understand the specifications of the dishes we sell, their price, and the processes designed to present them to our customer
- Actively upsell our products and provide advice to guests on food recommendations and beverage pairing
- Be aware of planned team meetings and learning sessions and attend as required
- Communicate clearly and constructively between F&B service colleagues and culinary team to help deliver great guest experiences in our F&B outlets
- Participate positively in pre and post service briefs and apply learning to future service
- Provide constructive suggestions to the management team on product, menu or processes
- Be a role model for others in regards to passionate, friendly guest service in line with HGI brand values and behaviours.
This position comes competitive Remunerations and Benefits. To be discussed during the interview
Interested candidates, follow the link below to apply for the position on the company page.
All the Best.
