Hiring Company: Melodica Music Academy
Responsibilities:
- welcome and direct all visitors, customers and students, with a friendly smile, as soon as they arrive at the school. Greet customers, students and parents of students by their first name and offer assistance.
- Establish, develop and maintain positive business and customer relationships. Go above and beyond the customers’ expectations and extending help..
- Manage all customer problems or complaints to the best of your ability. Show understanding and expedite the resolution of all customer problems and complaints to maximize satisfaction. If out with your control, escalate to the direct supervisor/line manager.
- Welcome walk-ins and answer questions about services and products. Determine customer needs and respond to all inquiries in a courteous manner and schedule assessments for customers.
- Answer all calls whilst maintaining a polite, consistent phone manner using proper telephone etiquette. Screen and forward all incoming calls as required. Take messages and ensure all messages are passed to the appropriate employee on a timely basis.
- Ensure that all received messages, emails and missed calls (from landline, mobile and email) are replied to as soon as possible. Update the Calls/Messages Log.
- Manage school inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, coordinating with Head Office for supply replenishment and scheduling equipment service and repairs, as required.
- Ensure there are sufficient refreshments for the day (tea, coffee, plastic and foam cups etc.).
- Maintain a safe and clean Front Desk area by complying with all company policies, procedures, rules and regulations.
- Represent Melodica, to all external parties, in a positive way. Ensure confidentiality of all sensitive information (personal information as well as company information).
Experience
- Minimum two (3) years’ experience in a Receptionist role.
- Must have previous sales experience.
Job Requirements
- Excellent selling, communication (fluent spoken and written English) and negotiation skills.
- Highly motivated and sales target driven with a proven track record in sales.
- Intermediate I.T. skills including MS Excel, MS Word, MS Outlook and MS PowerPoint.
- Music industry exposure would be an advantage
Walk in Interview: 20 & 21 January 2024
Office 1506, Mazaya Business Avenue Building AA1, JLT
Time: 1:00 PM – 5:00 PM
Location: Al Ain Mall – Floor 1, Melodica – https://maps.app.goo.gl/fshXFR8XqFCTRExp9
Hiring Company: Melodica Music Academy
*Please bring a copy of your CV.
Position is only for:
- Available to join immediately
- Good communication
- Confident & Smart appearance
Job Types: Full-time, Permanent
